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This website is owned and operated by Crafty Nib (hereby referred as "the company", "I", "me", "we", "our", "us"). By accessing our website, using our services or buying our products, you approve that you have read, understood, and agree to be bound by these Terms & Conditions.

  • In order to use our website and/or receive our services, you must be 18 years of age, or the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
  • Payments are made online prior to the product being shipped.
  • Processing time is 1-2 working day.
  • Shipping time to the UK is 1-2 business days for 1st class post, 3-5 business days for 2nd class post; and 3-7 business days for shipping to Europe.
  • Check the product page in the online store for more information on shipping fees and times.
  • Cancellations can only happen within 24 hours from the purchase - please contact us to request a cancellation.
  • Returns & Refunds are NOT accepted for personalised/custom products, on sale products, digital & download items. Request for a return must be made in written within 14 days of purchase. The postage costs for the return will be the responsibility of the buyer. If the product is not returned in its original condition, the buyer will be responsible for any loss in value.

  • Workshop tickets are non refundable as standard. If you cannot attend a workshop, please let me know by sending me an email at
  • I have a 48hrs cancellation policy. If you are not able to attend a booked workshop (online or in-person), and you have informed me 48hrs before the start of the workshop, I can offer the following options : transfer your booking to an alternative workshop date, Suggest you give your place to someone else, please notify me the replacement’s details
  • If you are feeling unwell / falling ill on the day of the workshop, please let me know as soon as possible, and I’ll give you the same options as the 48hrs policy.
  • If for any reason a workshop has to be cancelled by Crafty Nib, attendees will be notified as soon as possible and either a replacement teacher or an alternative workshop date will be arranged. If Crafty Nib cannot offer a replacement teacher / alternative workshop date, a full refund will be provided.
  • By joining a workshop you agree to have photographs/videos taken. These may be shared on the website, social media and any other marketing materials in relation to Crafty Nib. They may also be shared by venues or photographers/videographers on-site.  During the workshop, I will always ask every participants for their permission to take photographs/videos.  If you do not wish for a photograph/video taken, please let me know.


  • All designs, concepts, drafts, pictures, lettering artwork, drawings and videos are the property of Natacha Maillard at Crafty Nib and cannot be used or reproduced in any form without prior written authorisation from Natacha Maillard at Crafty Nib. Pictures taken of work created by Crafty Nib are copyright of Crafty Nib and must not be shared without permission.

  • All workbooks and hand outs given by Crafty Nib during a workshop, whether online or in person, is copyrighted and cannot be copied, shared, reproduced nor sold.

  • All work created by Crafty Nib is copyrighted and Crafty Nib owns the rights to it. If you would like Crafty Nib to create a piece of work that is intended to be sold, please get in touch to discuss our licensing options.

  • We don't use any copyright designs in our work and in bespoke and custom artwork. Should you want to include a design from another artist into our bespoke artwork, you will have to provide us with the written consent of the artist to use their design. 


Crafty Nib works on commercial and private bespoke artwork and commissioned work. This type of works include hand lettered prints, on-site live calligraphy and lettering events, bespoke messages on any type of surfaces for gifts or any occasions(glass, wood, metal, ceramic, paper, fabric, etc.), murals, windows and chalkboard lettering, type-font design, book covers, and many more. We're open to any other creative projects you may have, please get in touch if you would like to discuss your project.


  1. You contact us to discuss your project in detail;

  2. Once we have all information, we send you a quote/project proposal detailing the project and explaining the whole production process with details regarding materials, timing, price, delivery;

  3. Once you have agreed with our quote and paid the deposit, we will start working on your project.

  4. We send you a pdf file with our design or a photo if the project consists of a physical item, for you toreview/approve, and we will make the necessary amendments. 

  5. Once you are happy with the project, we will require you to pay the rest of the amount (if applicable) before sending you the completed artwork. 

  6. As soon as we received the payment, we send you the completed artwork as stated in the quote/project proposal.


  • As each custom/commissioned work vary, we cannot offer a set price list; the price will be determined once we have discussed your project and all requirements. 

  • Once we have agreed on the type of artwork you request, we will send you a quote/project proposal explaining the process and all details regarding materials, timing, price, delivery, which includes up to three initial design proposals based on our consultation and 2 rounds of revision (any additional revision will be charged £30 additionally). Fundamental changes to the initial design or a complete new design will be charged the full fee for a new design. Our quotes are valid 30 days from the date of issue. If during these 30 days, prices change due to a change in supplier (if applicable) or production costs, you will receive an updated quote.

  • Once we received a written confirmation from you agreeing with our quote/project proposal, we will require a deposit to book you in our diary. A non-refundable 50% deposit will be required for any work above £75 prior any work starts. Custom/commissioned work less than or equal to £75 will need to be paid in full prior any design work commences. 


If the custom/commissioned work includes text provided by the client, the client must ensure that the spelling is correct. The client is responsible to check the spelling and any other possible typo mistakes and layout errors when we send them a copy of the design proposal as well as in any revisions. Once the client has signed off the design, any errors discovered afterwards or additional costs required to reprint or execute the design will be the client's responsibility. 


Should you request a cancellation once the design work has started, Crafty Nib will not refund any payment already made.​

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